Job Actions

Job Information

Specialist-Customer Service
JACKSON MS 39203
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88379078

Company Profile

Baptist Memorial Health Care

Contact Company


Local Information

Laugh while you Look

Sponsored Ads

Summary

  Job posted:   Mon Apr 16, 2018
  Distance to work:   ? miles
       
  2 Views, 0 Applications  
 
Specialist-Customer Service
Primary Responsibilities


Serve as a primary customer service contact with patients and guarantors.


Handle telephone and written communication with patients, insurance companies, physician offices, attorney offices and other Baptist facilities.


Handle walk-in customer contacts and research customer concerns and resolve issues.


Act as a problem solver and customer advocate.


Proactively identify and resolve patient billing complaints.


Meet and exceed all performance standards established by Management.


Work all work queues and/or assignments daily.



Perform other duties as assigned.






Education


Minimum: High School diploma or equivalent.


Preferred: Some college or Associate degree desired.


Experience


Minimum: One year experience in a health care setting (hospital or physician) or experience working for a health insurance company or related organization.


Preferred: Prior experience in a health care related call center.


Skills/Training


Minimum: PC and keyboarding skills. Working knowledge of 10 key, typing and computers. Effective verbal, written, critical-thinking and customer service skills.



Preferred: Proficient in Microsoft Word and Excel.


#cb






Lawson Position Code #: 50089011

Day Shift: Yes

Night Shift: No

Department Name: RBO-Jackson

External Company Name: Baptist Memorial Health Care Corporation

External Company URL:

Street: 210 East Capital St

More Information »