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Specialist-Customer Service
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-88379078

Company Profile

Baptist Memorial Health Care

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  Job posted:   Mon Apr 16, 2018
  Distance to work:   ? miles
  2 Views, 0 Applications  
Specialist-Customer Service
Primary Responsibilities

Serve as a primary customer service contact with patients and guarantors.

Handle telephone and written communication with patients, insurance companies, physician offices, attorney offices and other Baptist facilities.

Handle walk-in customer contacts and research customer concerns and resolve issues.

Act as a problem solver and customer advocate.

Proactively identify and resolve patient billing complaints.

Meet and exceed all performance standards established by Management.

Work all work queues and/or assignments daily.

Perform other duties as assigned.


Minimum: High School diploma or equivalent.

Preferred: Some college or Associate degree desired.


Minimum: One year experience in a health care setting (hospital or physician) or experience working for a health insurance company or related organization.

Preferred: Prior experience in a health care related call center.


Minimum: PC and keyboarding skills. Working knowledge of 10 key, typing and computers. Effective verbal, written, critical-thinking and customer service skills.

Preferred: Proficient in Microsoft Word and Excel.


Lawson Position Code #: 50089011

Day Shift: Yes

Night Shift: No

Department Name: RBO-Jackson

External Company Name: Baptist Memorial Health Care Corporation

External Company URL:

Street: 210 East Capital St

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